AGB

Last updated: 2026

Welcome to AYN.

These Terms of Service (“Terms”) apply to your access to and use of our website, online store, products, services, content, features, tools, and any related services provided by AYN (“AYN”, “we”, “us”, or “our”).

Our store is powered by Shopify, which enables us to provide our online store and related services to you.

By visiting our website, browsing our store, placing an order, creating an account, submitting information, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

If you do not agree with these Terms, you should not access or use our website or services.

1. Eligibility and Account

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you use our services on behalf of another person or organization, you confirm that you have the authority to do so.

You may be asked to provide certain information when using our website, placing an order, creating an account, or contacting us. You agree that all information you provide is accurate, current, and complete.

You are responsible for keeping your account login details secure. You are also responsible for all activity that takes place under your account. You may not transfer, sell, assign, or license your account to another person.

2. Our Products

AYN offers products including, but not limited to, fragrances, apparel, accessories, limited releases, collaborations, and future product launches.

We aim to display and describe our products as accurately as possible. However, product colours, packaging, appearance, sizing, materials, and details may appear differently depending on your device, screen settings, lighting, and other factors.

We do not guarantee that the display of any product on your device will exactly match the product you receive.

Product descriptions, prices, availability, and specifications may be updated, changed, or discontinued at any time without prior notice.

We reserve the right to limit the sale of our products or services to any person, region, or jurisdiction where legally permitted. We may also limit quantities purchased per customer, order, household, or address.

3. Orders

When you place an order, you are making an offer to purchase the selected product or products.

Your order is only accepted once we have confirmed it and your payment has been successfully processed. We reserve the right to accept, refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, stock issues, payment issues, misuse of promotions, or violation of these Terms.

Please review your order carefully before completing your purchase. Once an order has been accepted and processing has started, changes or cancellations may no longer be possible.

If we cancel or modify an order, we will try to notify you using the contact details provided during checkout.

Products purchased from AYN are intended for personal use only and may not be purchased for unauthorized commercial resale, export, or distribution without our prior written permission.

4. Prices, Payments and Billing

All prices are shown in the currency displayed at checkout.

Prices, discounts, promotions, and product availability may change without notice. The price charged for an order will be the price shown at the time you complete your purchase, unless there is an obvious error.

Unless clearly stated otherwise, prices may exclude shipping costs, customs duties, import taxes, handling fees, and other additional charges.

You agree to provide accurate, complete, and current billing, payment, shipping, and account information for all purchases.

You confirm that you are authorized to use the payment method provided and that the payment information you submit is accurate.

If your payment is declined, unauthorized, disputed, or reversed, we may cancel or suspend your order.

5. Promotions, Discounts and Gift Cards

From time to time, we may offer discounts, promotional codes, limited offers, gift cards, or special campaigns.

Promotions may be subject to additional terms and conditions. We reserve the right to change, suspend, cancel, or refuse any promotion where legally permitted, especially in cases of misuse, fraud, technical error, or violation of the promotional terms.

Unless stated otherwise, discounts cannot be combined and cannot be applied retroactively to previous orders.

6. Shipping and Delivery

Shipping options, estimated delivery times, and shipping costs are shown during checkout where available.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier delays, customs processing, incorrect shipping information, high-volume periods, product launches, restocks, public holidays, weather conditions, or events outside our control.

Once your order has been dispatched, you may receive tracking information where available.

For consumer orders, risk of loss or damage generally passes to you when the order has been delivered to you or to a person designated by you, unless otherwise permitted by applicable law.

For international orders, customs duties, taxes, import fees, and other charges may apply. These costs are the responsibility of the customer unless clearly stated otherwise at checkout.

For more information, please refer to our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Refund & Returns Policy.

You may have a legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable conditions and exceptions.

Certain items may not be eligible for return for reasons of health protection, hygiene, personalization, or safety. This may include opened or used fragrances, beauty products, grooming products, personal care items, products with broken seals, custom-made items, and other restricted items where legally permitted.

For more information, please refer to our Refund & Returns Policy.

8. Product Use and Responsibility

You are responsible for using our products safely and appropriately.

For fragrances, cosmetics, grooming products, or personal care items, please review the ingredient information and packaging before use. If you have allergies, sensitivities, medical conditions, or concerns about a product, you should consult a qualified professional before using it.

For clothing and accessories, please review sizing, care instructions, material information, and product details before purchase and use.

AYN is not responsible for damage or issues caused by misuse, improper storage, failure to follow care instructions, allergic reactions, normal wear and tear, or use that is inconsistent with the product’s intended purpose.

9. Intellectual Property

All content on our website and within our services, including but not limited to trademarks, logos, brand names, product names, text, images, graphics, videos, audio, designs, layouts, product descriptions, reviews, and other materials, is owned by or licensed to AYN and is protected by intellectual property laws.

You may use our website and services for personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, display, publish, download, store, transmit, sell, resell, exploit, or create derivative works from any part of our website, services, or content without our prior written permission.

All rights not expressly granted in these Terms are reserved by AYN.

10. User Content, Reviews and Feedback

If you submit, upload, post, email, or otherwise provide reviews, photos, comments, feedback, ideas, suggestions, testimonials, or other content (“User Content”), you confirm that you own or have the necessary rights to provide that content.

By submitting User Content, you grant AYN a worldwide, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, edit, publish, display, distribute, translate, and share that content in connection with our website, products, services, marketing, advertising, social media, and business operations.

You agree that your User Content must not:

- Infringe the rights of any third party

- Contain false, misleading, harmful, offensive, unlawful, defamatory, obscene, or abusive material

- Contain viruses, malware, or harmful code

- Misrepresent your identity or the origin of the content

- Violate these Terms or any applicable law

We may monitor, edit, refuse, or remove User Content at our discretion, but we are not required to do so.

11. Optional Third-Party Tools

We may provide access to third-party tools, apps, features, or integrations.

These tools are provided “as is” and “as available”. We do not control these third-party tools and are not responsible for their functionality, availability, security, accuracy, or terms.

Your use of third-party tools is at your own risk and may be subject to the terms and policies of the relevant third party.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, services, or content.

We are not responsible for the content, accuracy, privacy practices, security, products, services, or policies of third-party websites.

If you access third-party websites or services, you do so at your own risk. Any complaints, claims, or questions regarding third-party products or services should be directed to the relevant third party.

13. Relationship with Shopify

AYN uses Shopify to provide our online store and related services.

All purchases made through our store are directly between you and AYN. Shopify is not responsible for sales-related matters between you and AYN, including products, fulfilment, refunds, returns, injuries, damages, or losses arising from products or services purchased from AYN.

By using our website and services, you acknowledge that Shopify may process certain personal information in connection with providing the platform and related services, as described in our Privacy Policy and Shopify’s own policies.

14. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or services, you confirm that you have read and understood our Privacy Policy.

15. Errors, Inaccuracies and Omissions

Occasionally, information on our website or services may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping costs, delivery times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been placed.

16. Prohibited Uses

You may only use our website and services for lawful purposes.

You agree not to use our website or services:

- For unlawful, fraudulent, harmful, or abusive activities

- To violate any law, regulation, or third-party right

- To infringe our intellectual property rights or those of others

- To harass, abuse, insult, harm, defame, intimidate, or discriminate against others

- To submit false, misleading, or inaccurate information

- To upload or transmit viruses, malware, or harmful code

- To spam, phish, crawl, scrape, or collect personal information without permission

- To interfere with or bypass the security features of our website or services

- To impersonate another person or entity

- To reproduce, duplicate, copy, sell, resell, or exploit any part of our website or services without permission

- To restrict or interfere with another person’s use of our website or services

We reserve the right to suspend, restrict, or terminate your access to our website or services if we determine that you have violated these Terms.

17. Disclaimer of Warranties

Our website, services, content, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise or required by law.

We do not guarantee that our website or services will be uninterrupted, secure, timely, error-free, or free from viruses or harmful components.

Nothing in these Terms limits or excludes any rights you may have under mandatory consumer protection laws, including legal rights relating to defective, damaged, or non-conforming products.

18. Limitation of Liability

To the fullest extent permitted by law, AYN, its owners, directors, employees, affiliates, partners, contractors, suppliers, service providers, and licensors will not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, business interruption, or similar damages arising from your use of our website, services, or products.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for intentional misconduct, gross negligence, personal injury caused by negligence, or your mandatory consumer rights under applicable law.

19. Indemnification

You agree to indemnify and hold harmless AYN, Shopify, and our affiliates, employees, partners, contractors, suppliers, service providers, and licensors from any claims, damages, liabilities, losses, costs, or expenses, including reasonable legal fees, arising from:

- Your breach of these Terms

- Your violation of any law or third-party right

- Your misuse of our website, services, or products

- Your User Content or feedback

20. Termination

We may suspend, restrict, or terminate your access to our website or services at any time where legally permitted, including if we believe you have violated these Terms.

You remain responsible for all amounts owed up to the date of termination.

Sections that by their nature should survive termination will continue to apply, including intellectual property, user content, disclaimers, limitation of liability, indemnification, governing law, and any other provisions necessary to enforce these Terms.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

22. Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our policies and any additional terms posted on our website, constitute the entire agreement between you and AYN regarding your use of our website and services.

23. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate our rights and obligations under these Terms where legally permitted, including in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.

24. Governing Law

These Terms and any separate agreements under which we provide products or services to you are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes will be submitted to the competent courts in the Netherlands, unless applicable mandatory law gives you the right to bring proceedings in another jurisdiction.

25. Changes to These Terms

We may update, change, or replace these Terms from time to time.

The most current version of the Terms will always be available on this page. If we make material changes, we may notify you where required by applicable law.

Your continued use of our website or services after changes have been posted means that you accept the updated Terms.

26. Contact Information

Questions about these Terms of Service can be sent to us at:

AYN

Email: info@ayn.eu

Address: Parlevinkerweg 1

Phone: 0629098020

Chamber of Commerce / KVK: 92048358

VAT / BTW: NL004933428B98