Widerrufsrecht
At AYN, we want you to be satisfied with your purchase. This Refund & Returns Policy applies to all orders placed through our website, including fragrances, clothing, accessories, limited releases, collaborations, and future product launches.
1. Return Period
You have the right to request a return within 14 days of receiving your order.
To start a return, please contact us by email at info@ayn.eu with your order number and the item or items you would like to return. You may also use our standard withdrawal form, if applicable.
After notifying us of your return request, the item must be sent back to us within 14 days.
2. Return Conditions
To be eligible for a return, items must be returned in a suitable and acceptable condition.
This means:
- Clothing must be unworn, unwashed, and free from stains, odours, make-up, perfume, or signs of use.
- Tags and labels should still be attached where applicable.
- Fragrances, beauty products, grooming products, and personal care items must be unopened, unused, and sealed where applicable.
- Accessories must be unused and returned with all original parts and packaging where reasonably possible.
- Items should be returned in their original packaging where possible.
You may inspect an item as you would in a physical store. However, if an item has been used more than necessary to inspect it, we reserve the right to reduce the refund if the value of the item has decreased.
3. Non-Returnable Items
For reasons of health protection, hygiene, safety, or customization, certain items cannot be returned.
This includes:
- Opened or used fragrances
- Opened or used beauty, grooming, or personal care products
- Products with a broken hygiene seal
- Custom-made or personalized items
- Gift cards
- Items clearly marked as final sale, where legally permitted
This does not affect your legal rights if an item is damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@ayn.eu. Include your order number, a clear description of the issue, and photos of the item and packaging.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, repair, refund, or store credit, depending on the situation and your applicable consumer rights.
5. Return Shipping Costs
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method when returning your order. AYN is not responsible for returned packages that are lost, delayed, or damaged during return shipping.
6. Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method, unless agreed otherwise.
Refunds will be processed within 14 days after we have received the returned item, or after you have provided proof that the item has been sent back.
For a full return of your order, the original standard shipping cost will be refunded where required by law. Additional costs for express shipping, premium delivery, or other upgraded shipping options may not be refunded.
For partial returns, only the returned item or items will be refunded.
7. Refused, Unclaimed, or Undeliverable Packages
If a package is returned to us because it was refused, not collected, or could not be delivered due to incorrect or incomplete shipping information, we may deduct the original shipping costs and any return costs charged by the carrier from the refund, where legally permitted.
If you would like the order to be shipped again, additional shipping costs may apply.
8. Exchanges
At this time, we may not always be able to offer direct exchanges.
If you would like a different size, product, scent, or item, we recommend returning the original item and placing a new order once your return has been approved.
9. Limited Releases and Launch Products
Products from limited drops, collaborations, seasonal releases, or special launches are subject to the same return conditions as regular products, unless clearly stated otherwise on the product page.
Hygiene, personalization, and final sale restrictions may still apply.
10. How to Start a Return
To request a return, please contact us at:
Email: info@ayn.eu
Please include:
- Your full name
- Your order number
- The item or items you would like to return
- The reason for return, if you wish to provide one
- Photos, if the item is damaged, defective, or incorrect
Our customer support team will provide you with further return instructions.
11. Standard Withdrawal Form
You may use the form below to notify us of your return request, but this is not mandatory.
To: AYN
Email: info@ayn.eu
I hereby inform you that I wish to withdraw from my purchase agreement for the following item(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Item(s) to be returned:
Date:
12. Contact
If you have any questions about returns, refunds, or this policy, please contact us at info@ayn.eu.
We are happy to help.